I understand that it's essential for you to access the projects created under your customer/project, @PinnacleSurveying. 

Please be informed that the investigation mentioned by my colleague has already been resolved.

If you encounter the same issue, let's access your account in a different browser or private window. QuickBooks Online can be poorly configured sometimes due to locally stored internet cache files, which may also contribute to the software's unusual behavior. 

Here are the keyboard shortcuts:

• Google Chrome and Microsoft Edge: Ctrl+ Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If it's a success, return to your regular browser and clear your cache. Occasionally, the accumulated cache and cookies in the system can become outdated or corrupted, leading to unexpected behaviors. 

Additionally, you can switch to other supported browsers that are already installed, which is also a good alternative.

On the other hand, if you still face the same issue after trying these troubleshooting steps, I recommend contacting our customer care support team. They have specialized tools to conduct a thorough investigation and guide you in resolving the issue.

Meanwhile, you can track your labor costs and profitability by project in QuickBooks Online. This feature enables you to track how much money has been spent on labor for each task and make well-informed decisions about future projects.

I'm always here to back you up if you need further clarification regarding your projects. You can click the reply button below to enter your thoughts and queries.