I have some information that I want to share about why the feature is behaving this way. I'm here to guide you on what to do, Bob.
There's an ongoing issue with the mobile app receipt snap feature not working on Android. Our engineers are working to get this fixed as soon as possible. In the meantime, you can upload the receipt through a web browser. To do so, follow the detailed steps below:
- Sign in to QuickBooks Online.
- Go to Transactions, then Receipts.
- Select Upload from computer or Upload from Google Drive.
Note: Each image or file should only contain a single receipt.
On the other hand, I recommend reaching out to our support team so they can add you to the list of the affected users. This way, you'll receive an update once the issue is fixed. Here's how to reach them:
- Go to Help (?) and select Contact Us.
- Enter “talk to a human”, then select Continue.
- Choose Chat with us or Have us call you.
Furthermore, QuickBooks downloads the latest transactions and suggests categories based on how you categorized them before. Check out this article for more details: Categorize Online Bank Transactions In QuickBooks Online.
Feel free to let us know if you have any other concerns with uploading receipts. The Community is always here to further assist you.
