I’ve got an update about the Snap receipt feature, @API2023.
We're aware that the Snap receipt feature isn't functioning properly on Android devices, and we want to assure you that our team is actively investigating the issue. We are taking all necessary steps to resolve this as quickly as possible.
I recommend contacting our support team so you can be added to the list of affected users and receive updates on the progress as soon as they become available. To ensure prompt responses, please check our support hours before reaching out to us.
Here are the steps you can follow to connect with us:
- Open your QuickBooks Online account.
- Go to the Help (?) menu.
- Select the Search tab, then click Contact Us.
- You can enter “Have an issue with snap receipt on Android” in the field.
- Tap Continue.
- Click the Chat or Callback option.
I've attached some references that can help you manage your receipts more effectively in the future:
Please know that we appreciate your patience and effort. If you have other concerns, please don’t hesitate to reach back out. We’ll be here to find solutions for you, @API2023.
