I appreciate your efforts to sort out the issue, @megalissa. Upon checking on our end, there's still an ongoing investigation about the email forwarding function in QuickBooks Online (QBO).
In the mean time, to ensure that you receive immediate updates regarding the availability of a fix or resolution of a problem, I recommend that you contact our support team and request to be added to the list of affected users. Here's how you can do it:
1. Go to Help (?) in your QuickBooks Online company.
2. Select either of these tabs:
- Assistant tab and type Talk to a human.
- Search tab and click on Contact us to connect with a support expert.
3. Choose how you want to reach us (phone or chat).
For future reference, I'm adding these articles about managing your downloaded bank transactions:
We appreciate your patience while our Engineers are resolving these concerns. You can also share some updates anytime. Take care!
