I understand the convenience and importance of the receipt snap feature to your business, @danaEA.
Upon checking, we have an ongoing investigation about the receipt snap not working on Android devices. With that, I recommend contacting our support team. By doing this, they'll get your account information securely and you'll be added as one of the affected users. You will be timely notified about the course of this investigation.
To contact us:
- Go to the Help icon, then select the Search tab.
- Choose Contact Us.
- Enter a brief description of your situation in the What can we help you with? area.
- Click Continue, then choose Chat or Callback.
For us to ensure you'll reach our support team, visit this article: QuickBooks Online Support.
However, if you're using an IOS mobile device, a possible reason why the feature isn't working, is due to its file size and format.
It's important to remember that between 46KP - 20 MB file sizes are only allowed when uploading the images.
The file formats supported by QBO are:
If you have a newer IOS device, your images might be in HEIC format. You can convert HEIC images to a compatible format.
Also, QBO doesn't recommend uploading receipts with personal information.
In addition, I'll add this guide about how to send expense receipts and bills to get them into QBO: Email receipts and bills to QuickBooks Online.
For further queries about managing your QBO mobile app, hit the Reply button. Take care always!
