Thank you for the information, but was still unsuccessful. I have transactions, used Chrome, Edge, and Firefox. 

cleared Cache on all of them. 

2 companies have the “Get Things Done” and 1 does not. 

I’ve been on the phone with help desk for over 1hr and 30min trying different things. I also spent 20min with a previous person with no success. 

they are trying. Wish they didn’t make me move to QBO which costs more than Desktop.