I wish I could make your experience better, @dedmonds1.
I understand the importance of promptly resolving the issue about the invoice shipping box appearing even when it's already unchecked on your end.
The best course of action is to contact our support team for further investigation, as they have the necessary tools to help.
To contact our support team, here's how:
- In your QuickBooks Online account, go to the Help menu.
- Hover to the Search tab, then click Contact Us.
- Type in a short description of your issue and concern in the box provided.
- Click Continue.
- Select the Chat or Callback option.
Please note that for Simple Start, Essential, and Plus, you can contact us from Monday to Friday from 6 AM to 6 PM PT. For Advanced, you can reach out to us anytime, any day.
You can check this article if you want to personalize your sales forms in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Feel free to hit the reply button if you have further questions regarding your shipping and invoices. The Community space is always available for you.
