Hi bethsheartsong,

Thanks for completing the initial troubleshooting steps that we'd also suggest from here. At this point, I recommend contacting our QBO Support team as they have extra tools to investigate why your receipts aren't uploading. They're available on weekdays from 6 AM to 6 PM PT.

1. Open your browser and sign in to QBO.
2. Go to the Gear icon and select the Search tab.
3. Choose Contact Us at the bottom.
4. Enter a summary of your concern and click Continue.
5. Choose Chat or Callback.

If you have other questions in mind, feel free to go back to this thread.