Hello there, ZSD.
Please know we understand the urgency of this matter and that this isn't the experience we'd want you to have when using QuickBooks Payments. In this situation, it's best to contact our Customer Care Team since they have the tools to access your account in a secure environment and conduct further investigation to determine the root cause of the problem. You'll then receive an update from the team informing you about the necessary steps to resolve this. We'll input the steps below to get you going:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Select or type Contact Us.
- Enter your concern, then select Let's talk.
- Choose a Start a chat with a support expert.
Visit this page for more details: Contact Payments Support.
Also, we're adding this article to learn more about funds on hold: Why are my funds on hold?
We look forward to having this resolved. Don't hesitate to leave a reply if you require further assistance. Feel free to comment so we can respond as soon as possible. Keep safe.
