Hi ROGER, I have some insights to share with you about the missing old layout button in QuickBooks Online (QBO).
Recently, QBO has undergone an update that requires customers to switch from the old invoice experience to the new one. However, only selected users can switch between different invoice styles.
Also, if you're using QBO Simple Start, switching back to the old layout is no longer available. Since you mentioned that you don't have the old layout button, send feedback directly to our Product Engineers so they can look into it and add this feature in future updates.
To send your request:
- Go to the Gear icon.
- Select Feedback.
- Enter your comments or product suggestions.
- Tap Next to submit.
Additionally, you can learn more about personalizing your invoices by checking out this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Feel free to ask for assistance in the community if you have any questions or concerns about your display preferences. We're always here to help you stay safe and productive!
