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I appreciate your effort following the troubleshooting provided and confirming that you've manually created the expense account, @suds1. I've got the steps to contact our Support Team.
Some accounts require extra steps to disable them. It might be the accounts under products or services where you need to change the account they're linked to. If it has to do with an income account, recurring transactions, or a subaccount, refer to this guide for the complete details: Make an account inactive on your chart of accounts in QuickBooks Online.
Since the issue persists, follow the instructions below to reach out to our representatives. They can help you figure out the reasons behind the error.
- Go to the Help icon and choose Search.
- Click the Contact Us button and enter your concern.
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See this article for our operating hours: QuickBooks Online Support.
Feel free to check out this reference to help you track financial information effectively: Learn about the chart of accounts in QuickBooks Online.
Look at this guide to learn more about organizing your accounts: Use account numbers in your chart of accounts in QuickBooks Online.
Be reassured that our Support Team will help you resolve this issue. If you need help with handling other QuickBooks tasks, just let me know. Stay safe.