Hi chriscarp11,

I understand your experience may not have met your expectations. We are committed to providing the best service and continuously enhancing our customer support.

We acknowledge that changes in the layout may not always resonate with every user. However, know that these adjustments are made with the intention of benefiting the majority if not all of our users. Our goal is to enhance the overall user experience and ensure that the platform is as user-friendly as possible for the majority of our users. We appreciate your understanding and are open to further discussing any specific concerns you may have regarding the changes.

Take care and have a good one.