Hello there, luc1.

Allow me to provide information about why your deposit is on hold. Rest assured, your deposits and payments are secured with QuickBooks Payments.

Your deposit is on hold because our Risk Management Team periodically reviews payments to ensure everything is right. This way, everyone involved in the process is safe and secure. You should get a message at the email address used to sign in to the Merchant Service Center with steps to fix any issues. If you can't find it, check your spam messages. However, if you didn't receive one, I recommend contacting support. They can investigate your concern further in a safe environment.

Check this article out for the complete guide on contacting Payments support: Contact Payments Support.

Once everything's all set, you can browse this article to learn more about how QuickBooks Payments deposits work: Common questions about payments deposits in QuickBooks Online.

Keep in touch if you have further concerns about your deposits in QuickBooks. I'm just one post away.