It's my responsibility to support you in resolving the crashing and issues so you can utilize them on your QuickBooks Online (QBO) mobile application, @Ludwicks. I'm here to help you and solve this matter.
Before that, we understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.
Let me inform you that there's an ongoing investigation into the issue you mentioned about creating invoices via a mobile application for Android users.
In this case, I encourage you to call our support team so they can add you to the affected users.
However, if you are using iOS, you can erase the cache from your application so that you can use it again with a clean slate and all of its capabilities at your convenience. I'll happily enter the following instructions so you may go on.
For iOS users, here's how:
- Select the menu at the top right corner of your device.
- Next, choose Help & Feedback.
- Select Refresh Data.
- Click Refresh.
It's supposed to solve the problem and bring the missing data or icons back to your mobile application. However, if the problem continues, I've got this post for you with other solutions about uninstalling and reinstalling the QuickBooks Online mobile app.
As a workaround, create an invoice by logging in to your account using a supported browser by QuickBooks. Doing this will allow you to create an invoice while we're still looking for possible remedies to the issue.
I'm rooting for your success in getting this resolved, @Ludwicks. Please don't hesitate to mention me in the comment section below. I'll make sure to get back to you as soon as possible. We thank you, and have a good day, and be safe!
