I regret hearing about your frustrating experience, please understand that this is not the level of service we aim for you to encounter.

I completely understand how convenient it would be to have the backorder feature to help you with inventory management in QuickBooks Online (QBO). However, it's still unavailable and there's no set date for its availability.

To address this issue, I would recommend sending your feedback directly to our product engineers so they can understand how important this feature is for users like yourself. Your feedback is valuable in shaping the direction of QuickBooks and adding features that best meet the needs of our users.
 

To send your input:
 

1. Open your QBO account.
2. Go to the Gear icon and select Feedback.
   
   
    
3. Type in your suggestions and then click on Next.

Meanwhile, you may consider looking into third-party applications that focus on inventory management and provide the features you need. These applications can be integrated with QBO and allow you to manage backorders. You can find such applications in the QuickBooks App Store.

Furthermore, you might consider exploring this website to acquire details regarding our latest improvements and advancements: New features in QuickBooks.
 

We place great importance on your feedback as it enables us to continually improve our products and services. If you require any more assistance, kindly notify me by leaving a comment below. I'm sure to circle back and provide you with the necessary help.