Hello, I am currently at QuickBooks Connect in Las Vegas and have explained this issue to a “Head of Engineering” who never heard of this issue.

We shared contact information and he will be getting back to me on this issue.

I am a QBO ProAdvisor for the construction industry, so I support a number of clients and I am only having this issue in one account.

If you would like me to share my communications.  QB does not allow to post emails so please search for me using “Sylvia Lamas CCIFP” and you will see my Linkedin page.

Please let me know the following:

What version of QBO are you using?

How long you have had this issue?
Where are you entering payroll? Timesheets in QBO, Timesheets in “TSheets”? etc.