A transfer from quickbooks checking to envelopes usually takes minutes, it has been more than a week. it shows the transfer was made but its not in my account. i have called several times and the quickbook online reps can see that my account is showing the money that was transferred but once they check the envelopes the money is not there.

I have been connected with Quickbooks checking customer service and at first they said the money is available then they realized that is not but they claim that there's a resolution ticket made and it will take two business days. Second call same run around but this time the ticket has been escalated and it will take two days. I have called again today and after going through the whole thing again they want me to wait another two days. As usual they don't have anyone there that can reverse the transfer.

Meanwhile, I have my business on hold because Quickbooks checking account is used as my operating account to pay customers, bills and employees.

Can someone please help get my money back.