Thanks for bringing this to our attention, @Oscalu. Let's figure out why your funds are not showing in your QuickBooks Checking envelope.
It's important to note that the money transfer takes three to five business days and is processed through an Automated Clearing House (ACH). First, the funds will be added to your QuickBooks Checking account, and then it will be automatically transferred to your envelope.
You'll also want to double-check that you've allocated the money to the appropriate envelope.
If the envelope is correct and the money has disappeared beyond five days, I suggest reaching out to our customer support team. I can see you've already contacted them. However, we'll need to get in touch again so they can securely review your account and initiate an investigation if necessary. Since the Community is a public space, we're unable to perform such tasks to protect your account information. To do that:
- Go to Help and select Contact Us.
- Enter your concern and click Continue.
- Choose between Chat with us or Have us call you.
Additionally, QuickBooks Checking offers automated sales tax and envelopes that simplify the process of saving for sales taxes. With this feature, the program considers your sales tax liability report and calculates the amount you need to transfer from your account to your sales tax envelope.
Feel free to reach out whenever you have further concerns about envelopes. The Community is here to answer your queries. Stay safe, and have a good one.
