We appreciate you joining the thread, @SkyJeff.
Please know we see the urgency of this matter and that we want to ensure you can get through this and continue to utilize the progress invoice feature inside QuickBooks Online (QBO). If you're using the new invoice experience, please know that the option to do so is unavailable.
Also, we'd like to ask if you've already tried the troubleshooting steps provided by the previous representative. If you've already tried the suggestions provided by our colleague and the issue persists, we'd recommend contacting our Customer Care Team once again so they can conduct further investigation to determine the root cause of this problem. We'll write down the steps to get you going:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
See this page for more details: QuickBooks Online Support.
In addition, you can visit these articles to help you manage invoice payments, create personalized sales forms, and keep track of your transactions inside the program:
@SkyJeff, please feel free to inform us about how it goes. The Community space is always ready to provide further assistance to address this situation on time. We can also help you if you have tasks you'd like to accomplish inside QuickBooks. Stay safe!
