It's nice to hear from you again, suzanne. Let me share some insights on why you can't bring up your products/services in your item list.
In QuickBooks Online, you need to turn on an option in your settings to view your item list and add your products and services. Let me guide you on how you can do it.
- Go to your Gear icon and choose Accounts and Settings.
- Select Expenses.
- Click the Bills and Expenses section, and tick the check box for the Show Item table on expense and purchase form.
- Press Save and Done.
After following the steps mentioned above, you'll be able to view the item list on your check forms, allowing you to easily add your products and services.
Moreover, if the option is already toggled on, you can perform some basic troubleshooting steps to determine if this is a browser-caused issue. First, we can use incognito and private mode by applying these keyboard shortcuts.
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
You can also clear your browser's cache to run your program efficiently. Also, please use an up-to-date browser for a better QBO experience.
If you want to create a scheduled payment for a customer, you can read this article for guidance: Create recurring transactions in QuickBooks Online.
Please leave a comment below by hitting the reply button if you need further assistance regarding your item list. Here in the Community, we're always ready to help you.
