Hi there, ADCuser.
There's still an ongoing investigation regarding the sales order fulfillment showing as completed instead of partial.
The best course of action we can take in the meantime is to reach out again to our customer support team and ask them to add you to the list of affected users. You'll then receive email updates and get notified once it's resolved. Here's how:
- Log in to your QuickBooks Online (QBO) account.
- Click the Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose to Have us call you to connect with us.
Additionally, I'll drop an article here to help you collect payments from your customers efficiently: Set up a recurring sales receipt in QuickBooks Online.
We appreciate your patience as we work on resolving this issue. If you have further concerns about your sales orders, click the Reply button. I'll promptly respond to your queries. Take care and stay safe.
