Hello there,
I appreciate you for being detailed about your concern and for sharing your specific process. Allow me to provide you with some information that can help you get back on track.
Before anything else, I'd like to know if you're using the new estimate and invoice layout. This is because progress invoicing is currently unavailable in the new experience. As a workaround, I suggest switching back to the old layout.
Here's how to return to the old layout:
- Open the Invoice.
- Click the Old layout button.
- Select Switch layout.
- Then, Leave and submit.
Additionally, some users don't have the option to click the Old layout button. In that case, we can perform some troubleshooting steps. A cache-related issue may be causing issues with the browser. First, open a private browser to log in to your QuickBooks Online (QBO) account.
Below are the shortcut keys you can use:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift +N
Once signed in, check if you can switch back to the old layout or create a progress invoice again. If this works, you can clear your browser's cache and cookies to ensure the web pages are loading correctly. If the same thing happens, you can use supported browsers. It might be that the current one you're using has a temporary issue with the program.
Please feel free to leave a reply if you have further questions about progress invoicing in QBO. I'm just one post away to help you out.
