Hi there, @UserOfYourApp.
Resolving this is our priority in QuickBooks Online Chart of Accounts.
We currently have an ongoing investigation about the issue you encountered specifically for QuickBooks Online Simple Start (INV-94118). Our engineers will roll out a fix as soon as possible. I suggest you contact our Customer Support Team so they can add you to the list of affected users.
Here's how:
- Sign in to your QuickBooks Online company. Select Help (?).
- Choose either tab: Assistant or Talk to a Human.
- Search or click Contact Us.
- Start a chat with a support expert.
You can contact them from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
Moreover, you can check these articles you can use for your future work:
If you require additional guidance, please don't hesitate to reach out to Community. Keep safe!
