This is the truth. They don't give a crap what anyone says or does because they get paid either way. I have been trying for weeks to have support help me with the simplest things, but none are able to get it done. Ever. Today the chat was ended halfway through because the agent discovered my name doesn't match the name on the account - except it does match, but he ended the chat so quickly I couldn't even respond. What actually happened was he realized he didn't know how to solve the issue, so he bailed with the lamest excuse of all time.