Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
IM13
Level 1

Reply to message

This is a problem that will not be resolved, after contacting customer support and explain I don’t need to withhold taxes of file taxes from another state I will still get charged due that I have an employee with address in another state. The said the only way to avoid the fee if to change the address of the employee, yes, to lie on the information of an employee, because they are unable to fix the system.  But this is not a problem that existed two year ago, it just happen on the new “upgrade” they did on theirs software, years ago one just change to “do not calculate” on the payroll settings and that fixed the problem.  
I’m thinking on moving a desktop due to different problems with QB, I even email the CEO Sasan Goodarzi, but the issue was not solve, I was told that the system worked as it was intended to, and that I have to pay a fee for a service that they are not providing to me and my company is not requesting. In other words, their system is stealing money from users. 

Need to get in touch?

Contact us