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KSMiller
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This issue of failed credit card transactions not affecting revenue has been around for several years. It seems clear that QB has no intention of fixing it. Now I learn that my sales taxes are also not reduced for declined credit cards. I have on average 50-100 recurring payment declines each month. All your solutions are to manually go to each account and make the necessary modifications. What a complete waste of my time!!!!!!! Here are some simple solutions that would be of help:

  • When a recurring transaction is declined, covert it to an Invoice and email it!
  • Give us a manual option to convert a declined sales receipt to an Invoice and email it.
  • Create a report that we can run that will show any declined transactions.
  • If a recurring sales receipt cc is declined, do not consider this revenue received. Show it as an outstanding balance due.

 

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