I'm to share some details about how autopay works, Kwindie.
If an autopay isn't processed in the previous month, it'll continue to work for the next following schedule automatically. It'll only stop applying once an autopay is canceled or if you've made some changes to the recurring template:
- Total amount
- Frequency
- Terms
- Payment options
- Email address
- Customer name
Your customer will receive a cancelation email for future Autopay transactions.
Regarding the outage, it'll not cancel your autopayments once it's resolved and will continue in your future transactions. Though there are some instances that the system may affect the entries, I'd suggest reviewing them to ensure the autopay is still turned on. Here's how:
- Go to Sales, then Invoices.
- Find the invoice you wish to check for payment status.
- Select the status field of that invoice line to bring up the activity tracker panel.
When you see the Autopay Scheduled status under the invoice activity section, then you know your customer setup Autopay.
For more details, please see this article: Set up Automatic Payments for Recurring Invoices.
You can also get more tips about online payments from these articles:
Let me know if you have follow-up questions about autopayments. I'll be right here to help. Have a good one!
