So many QuickBooks employees chiming in and now saying that this issue is still being resolved is very concerning!

I received an email from QuickBooks well over a week ago around the 6th of October saying that the issue had completely been resolved. And in the end our auto pay customers six of them have refused to pay our manual invoices because they said they signed up for auto pay and this is nonsense and I can't blame them so this month we had to take a loss on those invoices. So now it seems the issue is still going on?? Because at the end of the day we are expecting all of our auto pay customers invoices to be paid automatically on November 1st. We cannot take another hit and embarrassment with our customers again next month. Please advise as soon as possible as otherwise we will have to switch payment processors.