I am having the same issue, just started today clicking on the magnifying glass, type in the document # I am searching for and hit enter.  It just stays on "searching" no error note and yes, I have tried a different browser.  That is always the "go to" pat response instead of looking into the program or seeing if there are any others having the same issue.  And I cannot be hung up on going through these scripted useless responses.  Take the issues seriously, take responsibility and fix it. what will probably happen is if enough people complain the issue may be bumped up to the appropriate level to actually fix....weeks later without any communication to any of the users having the issues.

So this is me, logging in the issue 10/12/23