We appreciate you joining the thread.
Before anything else, know that this isn't the experience we'd want you to have when using QuickBooks Checking. We want to ensure this gets sorted out as soon as possible, and with that said, we'll point you in the right direction. We'd recommend contacting our Customer Care Team so they can access your account in a secure environment and conduct further investigation to determine the root cause of the problem. We'll write down the steps to get you going:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Select or type Contact Us.
- Enter your concern, then select Let's talk.
- Choose Start a chat with a support expert.
You can visit this page for more details: Contact Payments or Point of Sale Support.
Additionally, here are some articles to learn more about how you can use QuickBooks Checking account, and avoid potential suspicious activities:
Please let us know how it goes or if you have any additional concerns related to the program. We've got you covered, and we'll make sure to get back to you as soon as possible. Take care!
