Hi there, @Evgeni78.
I understand the importance of adding attachments to invoices to your customer emails. Currently, an ongoing investigation is taking place regarding the need to attach and send documents when sending invoices using the new system. Rest assured, our engineers are aware of this issue and are working to deploy this fix as soon as possible. To be notified about the resolution status, I recommend contacting our Customer Care Support team. This way, you'll be added to the list of affected users. Please provide your name, updated email address, and the investigation number (INV-93532) to receive email updates only when interacting with our live support.
Here's how:
- Head to this link: Contact Us.
- Select QuickBooks Online product and click Continue.
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
In the meantime, you can use your external email outside of QuickBooks to send the attachment to your customer.
I'd like to include this article to learn how to customize sales forms in the future: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Please don't hesitate to reach out if you have any inquiries or issues regarding QuickBooks Online. I'm here to assist you in any way I can. Wishing you a wonderful day!
