I truly understand the value of your time, and I deeply regret any frustration caused by waiting for a resolution to this problem, @SGPittsburgh. Please allow me to provide you with some updates and offer my assistance in guiding you through the necessary steps.
Upon checking here, the investigation about the invoice auto pay is still ongoing. Our dedicated Product Engineers are actively addressing similar issues and gathering information from each reported case to develop a lasting solution. Rest assured, their goal is to assist customers like you in swiftly resolving this matter and getting back to business as usual.
I can see your urgency in resolving this however, it's important to note that when faced with a high volume of reports like this, a thorough investigation is necessary to prevent any recurrence in the future. I recognize that this may be disappointing and I sincerely apologize for any inconvenience caused. Please be assured that our committed Product Engineers are diligently working to address this as fast as they can.
That being said, the best course of action we can take in the meantime is to contact our Customer Support Team if you haven't. This way, you'll be added to the list of affected users and be prioritized in receiving email updates about the ongoing investigation.
Here's how:
- Go to the Help icon and select Contact us in the Search tab.
- From the What can we help you with field, enter your question.
- Click on Continue.
- Choose either Appointment, Callback, or Chat.
Moreover, I've included an article that'll help you record invoice payments, whether it's a partial or full payment: Record invoice payments in QuickBooks Online.
We appreciate your patience throughout this process. If you come across any challenges managing your invoices in QuickBooks Online, I would be more than happy to provide further assistance. Simply click the Reply button, and I will promptly respond to your queries. Take care and stay safe.
