I spent some time on the online support chat today and was told

"Upon checking here on our end, if you do not have an option to switch back to the old layout for invoice. You need to use the new layout."

"For the layout for the Invoice, we are now using the new layout and we suggest to our clients to leave a feedback on QuickBooks."

"I truly apologized for that. But that this the new update that we have here on Quickbooks."

which is not a solution. between this issue and over 2 weeks of Novo bank not linking, I'm ready to start looking for a new service where the core features I pay for actually work.