We are delighted to see you in our Community space, Finishing Guy. Thank you for reaching out to us. We understand that encountering runtime issues while adding lines to invoices can be time-consuming.
We appreciate you choosing QuickBooks Online (QBO) to assist you in managing your business operations. We recognize the importance of efficiently utilizing the program without any difficulties. It would be helpful if you could provide us with screenshots and a step-by-step description of the process you follow when adding lines to your invoices. This will enable us to offer you accurate information and solutions.
In the meantime, let's troubleshoot the issue to isolate the problem. QuickBooks sometimes behaves unexpectedly due to browser-related issues. To begin, please log into your account and attempt the activity again using a private window. The keyboard shortcuts for different browsers are as follows:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + H
If it works, return to your regular browser and clear your browser's history to start afresh. We also suggest using a different supported browser because the QuickBooks version you're utilizing now may have a temporary malfunction.
Feel free to read the following articles that provide guidance on managing invoice-related tasks:
Keep us updated if you encounter any other challenges with QuickBooks, Finishing Guy. The Community is always ready to assist you, and we wish you success in your business endeavors. Take care!
