Thanks for notifying us of this concern, @Khajavali. I'm here to address your issue about being unable to view PDF attachments in QuickBooks Online (QBO).
Recently, we've received similar reports about attachments not being sent on invoices using the new experience. Rest assured that our engineers are currently looking into this issue and working diligently to provide an immediate resolution.
In the meantime, I suggest reaching out to our customer service team so they can include you in the list of impacted users. This way, you'll receive email updates about the progress of the investigation. To do that:
- Go to the Help icon and choose the Search tab.
- Select Contact Us.
- Describe your concern and select Continue.
- Choose between Chat with us and Have us call you.
Additionally, learn more about managing your attachments in QBO by reading this article: Add or delete attachments in QuickBooks Online. Doing so organizes your recordkeeping and assists you in handling your books at the end of the fiscal year.
We truly appreciate your patience and understanding as we're working on a fix. Keep me posted whenever you have further questions concerning your invoice attachments in QBO. We'll be available 24/7 to continue assisting you. Stay safe and have a nice day ahead.
