Hello there, suzannehy.

I appreciate you getting back to the thread and pointing this out. Issues about being unable to print packing slips on the new invoice experience should be routed to our QuickBooks Online (QBO) Customer Care Team and not the payroll one. Rest assured, I'll have my colleague update her answer.

To reach our QBO Customer Care Team, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

If you have other questions concerning packing slips or invoices, let me know in the comment section below. I'm always here to help. Have a good one!