Hi there, Andrew. I have an update for you about this feature in QuickBooks Online (QBO).
QuickBooks Online constantly makes changes for a better experience. Our developers keep searching for ways to improve the program’s features to help and make your navigation easier. In the new format of QuickBooks Online (QBO) invoices, the option to email supporting attachments along with the invoice is no longer available. The new format only includes a PDF of the invoice itself in the email.
If you still have the option to go back to the old layout, you can still see the “attach to email” box in your invoice. On the other hand, I recommend providing feedback to the QuickBooks Online support team or submitting a feature request. They value customer feedback and suggestions, and it's possible that they may consider reintroducing this feature based on user demand.
Here's how:
- Sign in to your company.
- Go to the Gear icon.
- Choose Feedback.
- Enter your comments in the description box.
- Click Next to submit your inputs.
Your valuable feedback goes to our Product Development team to help improve your experience in QuickBooks. You can track feature requests through the QuickBooks Online Feature Requests website.
Moreover, please see this article for more details on the various file types that you can attach to any transaction in QuickBooks, as well as factors to keep in mind while emailing them: Attachments in QuickBooks Online.
You can always reply or reach out to us again if you need anything else about this issue about attachments in QBO.
