Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
amanda-pindropav
Level 2

Error when I try to pay bill by check to a new vendor

I've added a new vendor a few times, and for some of them when I go to billpay (by check from QB checking account) it gives me this error. 

"Error: We are sorry -- something has gone wrong. Our team has been notified, but click here fill out a report." 

There is no error code, the "report" button never works, and I can't figure out why I'm getting this. 
In the latest instance, I'm adding a new contractor, all the info is entered, SSN is entered, address was verified, 1099 is selected, and it will not let me send a check through billpay/Melio. However, with the last contractor, I was able to get around this by entering direct deposit info after even a handwritten check bounced. 

Does anyone know what is wrong here?

Need to get in touch?

Contact us