I appreciate your prompt reply, @chefsplace. I'm here to clarify the message and email you received.
Yes, the custom field feature is only available for the Essential, Plus, and Advanced versions of QuickBooks Online. That's why you're prompted to upgrade to use this functionality. To take a look at the available pricing plans, check out this article: Upgrade or downgrade your QuickBooks Online edition.
Your invoice format will vary based on whether you are using the old or new invoice experience. In the old layout, the Standard default template is used for all your forms. Any changes made will be applied to all your forms automatically by QuickBooks.
Once you have switched to the new one, it is not possible to revert to the old experience. Here's an article to learn more about the features unavailable in the new experience: See what’s new with estimates and invoices in QuickBooks Online.
Feel free to check these resources to personalize invoices and receive payments moving forward:
With this information, you should be able to verify the availability of a custom field in Simple Start. If there's anything else you need to manage invoices, let me know. It'll be my pleasure to help you.
