I spent 1.25hrs on the phone with a member of the Time team in order to complete the setup of our account and to be able to track hours and not once were the "projects" mentioned to me. I even asked "what if I enter something in locations or projects? Will that help or do something? They are obviously there for a reason." and I was completely bypassed. 

Since you are a "moderator" and seem to be working on the QBO end of things, here are some things to take into consideration:

1. Time tracking in any construction based industry REQUIRES tracking by class codes for worker's comp reporting which most of us have to do monthly. Neither the Payroll "expert" who set up our QBO payroll account nor the Time team member who finished up the setup with me could answer or help with this. I spent so much time mapping every single employee to their proper class code on the QBO end, and then again when manually entering hours for every employee, I couldn't save or close out until the "class code" was entered. Yet when I pull up reports, none of that shows up either. My workaround for time tracking ended up just being Journal Entries to reclass wages accordingly to their respective jobs. 

2. We are a construction business as I mentioned previously and we are located in California which has some of the strictest employment laws. Simply mass entering hours for everyone doesn't work because we MUST show break times and lunches. I was able to preset those to specific times which was great but we are also tracking different sets of PTO accruals and that part was an absolute nightmare in QBO payroll as I had to go in and uncheck the accrual box for every single employee who worked in multiple locations in and out of San Francisco. SF has a 1 hr accrual for every 30 hrs worked so if I have an employee working 40 hours in SF and 40 hours elsewhere within the same pay period, I cannot have it automated and it took HOURS to go through all 76 employees to make sure the box was checked or not. Then again I'm still back to square one with having to track those PTO accrual rates. This should be something that is set up through individual jobs (customers) where you have the option to check a box that refers back to that specific accrual rate so every single employee with hours entered within that job has automated accruals of PTO specific to SF. Not that it matters anyway when NONE OF YOUR LABOR AND ENTERED TIME SHOWS UP IN QBO P&Ls. 

3. As a larger business with over 75 employees, I'm also disturbed at the lack of functionality and transparency around simple things like time tracking which in my opinion should have been the FIRST item that was reviewed and setup by these "experts" who are assigned to our accounts. It is unacceptable that it was the last item that I was referred out on or even realized I needed to do. Your experts should not be touching our COAs until we know for a fact that test runs have worked and all info appears as it should.

4. Also a bit disturbing that your payroll "experts" made a mess of my COA that I've worked so hard to clean up after the previous QBO certified remote bookkeepers had made a mess of it. Now I'm having to move things around using journal entries just to make those items inactive when she should have just used what I had already mapped everything in prior quarters to. 

As I mentioned previously, this payroll program may be fine for a handful of employees but I wish I had never been sold on any of this without a trial and error run. I have wasted over a week of my time on something that is already practically setup as a QBO user in the first place and now I have lost all trust in QBO's "experts" and sales teams. Not to mention I am switching to Paychex tomorrow too so this was literally a royal waste of my time and effort. At least I have the knowledge and abilities of figuring these things out and cleaning them up myself unlike others who have entrusted this program and the experts at QBO as their saviors. Most small business owners aren't accountants and this is really unfair to upsell to people when your own team can't figure these things out on their own. I am pissed!