Welcome to the Community, @mattjoco.
Currently, there is an ongoing investigation about the customers who can't set up the auto payment of invoices QuickBooks. Rest assured that our Engineering Team is dedicated to working for them to implement a solution that will fix this issue.
Please know that this is a top priority for us. And it will continue to be so until fully resolved.
As of the moment, we can't tell when this issue will be resolved. Thus, I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available.
Here’s how:
- Sign in to your QuickBooks Online company.
- Click Help (?)
- Type in your concern.
- Select Contact Us to connect with a live support agent.
- Choose the Start a Chat option.
I'm also adding these articles you can read to help you run reports in the future:
Don't hesitate to post again here if you have any other concerns about managing invoices in QuickBooks Online. I'm just around the corner ready to lend a hand. Have a good one and keep safe.
