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Replying to:
Bryan_M
QuickBooks Team

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Hi there, @DP1965. We appreciate you for raising your concern here. I understand that this has been challenging on your end. 

 

First, we want to learn more about the recurring issue you encountered to help you fix it. Would you mind sharing the error you encountered while exporting payroll to QBO? 

 

In the meantime, we recommend contacting our Live support. Their tools are equipped to pull up your account in a safe environment and review the root cause of the issue. You can follow the steps below:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?). Select Search.
  3. Click Contact Us.
  4. Enter your concern, then click Continue.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

Please note that the QBO Payroll Core support is available from Monday to Friday, 6 AM to 6 PM PT. While QBO Premium, Elite - any time of the day, except for closed holidays: 4th of July, Thanksgiving Day, Christmas Day, and New Year's Day.

 

 

We'll also share these articles for future reference:

 

 

For additional questions, leave a comment below. We'll be willing to lend a hand. Take care, and have a good day.

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