Hello there, @searchrescue.
I recognize the inconvenience of being passed on to different departments for resolution. The function of the program is also critical to do your work efficiently. Your effort to attempt to merge the vendors is also appreciated.
Since you're still experiencing issues, I highly recommend contacting our Support Team. I know you already reached out to them, but this issue requires personal information. We protect customer's data that's why our representatives are the only ones who can pull up your account securely.
Here's how:
- Go to the Help icon and choose Search.
- Click the Contact Us button and enter your concern.
- Press Continue.
Please note our operating hours so you can contact us timely. For other ways to reach us, refer to this article: QuickBooks Online Support.
The Support Team should be able to assist you in figuring out this matter. In case you need help with managing the w-9 form or contractors, add them below. I'll be glad to assist you further.
