Hello there, @Elitetruck.
I can see the urgency of getting the sales tax issue fixed when creating an invoice. Let's perform some troubleshooting steps so you can process invoices with accurate sales tax.
Let's start by refreshing the app's data to fix some data issues on the app. You can follow the steps below depending on your phone.
For the IOS version:
- Go to the Menu icon and tap Help & Feedback.
- Select Refresh Data.
- If you get a prompt message, "Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes."
- Tap Refresh to confirm.
For Android:
- Go to the Menu icon, then tap More Options ⋮.
- Tap Settings, then Refresh Data.
- Select YES to confirm.
If you get the same result, I suggest uninstalling and reinstalling the app.
If the issue persists, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. They can also create an investigation ticket if other users are experiencing the same.
Once you've received your customer's payment, you can check out this video tutorial to learn how to record it: How to Record Customer Payments in the QuickBooks Mobile App.
Don't hesitate to leave a comment below if you have other concerns or follow-up questions about this. I'll be around to provide further assistance.
