We appreciate you for replying in this thread, @JC138. What you're feeling right is valid. On top of that, we recognize your effort in finding a way to sync your project in Workforce. This time, let me share some insights into the common sync issues of Workforce and how we'll fix them.
Upon checking on my end, there's no existing issue about projects not syncing to Workforce. However, below are the common sync issues in Workforce.
These are the common sync issues:
- Battery save mode, battery optimization mode (Android), or airplane mode is on.
- Check the specific instructions from your Android device’s support page to turn off battery optimization for the app.
- The App was forced closed (while clocked in, the app should be open in the background).
- Restrict background data is on (Android) or background app refresh is off (iOS).
- You’re signed out of the app.
- The app or the device operating system is out of date.
- You’re clocked in on a computer or kiosk (you can only be clocked in on 1 device).
- No data or Wi-Fi signal.
- The device is off or the battery died.
- You’re in a location with satellite interference.
- Your device is damaged.
To fix this, you can follow the steps below:
- Ensure that the device settings are correct.
- Review if there other listed issues apply to you.
- To validate if your Workforce app is syncing properly now, you can force a sync.
- Go to More.
- Choose Settings.
- Then, Help & Support.
- Select Sync data.
- If the issue persists, continue troubleshooting sync by clicking this article: Troubleshoot QuickBooks Workforce (formerly QuickBooks Time mobile app).
However, after performing the troubleshooting steps, the project doesn't sync, I recommend contacting Workforce Live Support to help you dig deeper into the possible cause of the issue.
We'll also share these articles for future reference:
Never hesitate to come back here if you have additional questions. We'll be willing to lend a hand. Take care always.
