I understand that you've been experiencing an issue with creating an email for receipt forwarding for over a year. To address this issue, here are some steps you can take:

Check Internet Connection: Ensure that you have a stable internet connection. Sometimes, connectivity issues can prevent email creation or submission.

Browser or Email Client: If you're using a web-based email service or email client, try accessing it from a different web browser or email client. Sometimes, the issue could be related to the specific application you're using.

Clear Browser Cache: If you're using a web-based email service, clear your browser's cache and cookies. Cached data can sometimes cause issues with email functionality.

Disable Browser Extensions: Disable any browser extensions or add-ons that might be interfering with the email creation process.

Update Software: Ensure that your email client or software is up to date. Outdated software can have compatibility issues.

Check for Service Status: Sometimes, email services experience temporary outages or issues. Check the service status or official support channels of the email provider to see if there are any known issues.

Contact Support: If the problem persists after trying the above steps, it's a good idea to contact the customer support or help center of the email service provider. Describe the issue in detail, mention that it has been ongoing for over a year, and ask for their assistance in resolving it.

Remember to provide as much information as possible when contacting customer support, including any error messages or screenshots of the problem.