Thanks for joining the thread, @anonymizedperson.
Upon checking, the status of the investigation is still ongoing. To route you in the right direction of support, I recommend contacting our Customer Care Team. This way, you'll be added to the list of affected users and be notified once there's a possible fix.
Here's how you can reach out to them:
- Go to Help (?), then click Search.
- Select Contact Us.
- Please enter your question and tap Continue.
- Choose a way to connect with a live support agent: Ask the community, Have us call you, or Chat with us.
While we continue to investigate this, please try having another user create the receipt forwarding email.
In the meantime, you can check out this article for more information on uploading receipts in QuickBooks Online: Upload your receipts and bills to QuickBooks Online.
For future reference, you can read through this resource to learn how to personalize them in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.
We appreciate your patience as we continue to investigate this. I'm still all ears if you need further assistance with any transactions. Take care always.
