It was only mid yesterday that you ever said you were using QB Desktop Pro 2016 and called it an "app" but before that said you were using the"stripped down browser based desktop app" which is far from the same thing. Admitedly the Online app for desktop use in lieu of browser has shortcomings, it is by design not always connected to your online company file,.

Somewhere in the mix the said you wer not even using Intuit methods of importing a company file from desktop to online but were paying a third party, SaasAnt, to import your templates that were created in 2016Pro. Just a thought - any chance there is a problem with that software and not QuickBooks?