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Replying to:
mmoore25
Level 2

Payroll Checks Going Under "Not Specified" on Job Cost Reports

We have payroll checks that have been coded to jobs on time cards going into a "Not Specified" category on our customer/job cost reports. It does not affect all payroll checks or even employees with the same payroll coding settings. It seems completely random and based on QB simply losing data connection in the background. Since they made the data link between time cards and paychecks virtually invisible in QBO (unlike desktop), there is no way to correct it on my end. I am posting this a second time, because support made my first post inactive after providing canned responses and telling me to contact Customer Support. I have done that 4 times now, and the last time I spent 6 hours on chat with them, only to be told there is no solution. The development team has been aware of this issue since at least the beginning of the year and have done nothing to fix it. So I am reaching out in this community for answers from end users. If any other users have a workaround or solution, please comment.

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