If Quickbooks is truly working on a solution to this, why can't customers just go to "help" and enter the INV-91714 to be placed on the list to be contacted when this is resolved? Why should customers have to sit endlessly on hold only to be added to a list?

I have seen this time, and time, and time again.

There is a "known" issue, a customer starts a thread, someone responds to the thread with a "possible solution" (temporary fix, workaround, or just bad advice), and then that thread is closed.

This creates hundreds of threads about the same issue, so how are they able to track the affects of the issue? They can't. Because they don't care. They count on the community to give advice and do their job.  How about they credit us a few months subscription for our trouble? Do you know how much time I have already spent on this issue? How many statements I have sent to customers with the "wrong" amount due, only to mail out another statement apologizing and making me look stupid, costing me more time and money!?!  Why hasn't anyone hired a lawyer yet? If anyone wants to do a class action suit, I have plenty of history on other issues that have cost me hundreds of hours!